Wednesday, May 18, 2005

Cute guys

by Suw on May 18, 2005

Quote of the day:

Me: Can I just say, *cough* is fucking cute. Why is it that he is also married?
Him: Aren't the cute ones always married?
Me: Yes, dammit.
Him: Cute guys are like a link on you have to find it first and get in there immediately, otherwise you're just going to see '… and 192 others …'.
Me: Yeah, and I always seem to be too late.
Him: I just reduced dating to social software. Kill me now.

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Apple suck. Macs are great, but Apple suck arse. They suck so hard they blow.
Had I known that it would take 20 days to get my new iBook after ordering from their online store, I would have walked to London and got it there. It would have been faster. Hell, for £2 I could have got a National Express 'Funfare' and made it there and back in a day.
I ordered my iBook on 6 May, and the online store implied that delivery would be on the 11th. In fact, the date I took to be the delivery date was actually the 'build by' date – there was no delivery date to be found. Then I got an email saying that the build would be delayed by a week. Checking the order status religiously I saw that the order had been shipped on the 12th. No delivery date though, just a link to the TNT tracker which produced precisely no information on expected delivery at all.
By this point, there is no cancelling and no going back. Trip to London is out of the question, unless I want to spend a lot more money and end up with two iBooks.
This morning I got so annoyed with waiting, and with the online consignment 'tracker' that doesn't work, that I rang TNT. They told me that they had no record of my shipment. So I rang Apple. They didn't tell me anything at all – they put me on hold, let me wait, and wait, and wait, and then the fuckers cut me off. Twice. Tried a different number, finally got through to the grumpiest customer service rep I have ever spoken to, who told me that I won't be getting my iBook until the Twenty Fifth Day of this Venerable Month of May.
Apparently, iBooks are made in Asia. Apparently, they take fucking forever to get from Asia to the Netherlands, where they will join up with the rest of my stuff (iWork and an Airport Express), before meandering their way, probably via Rio, to my house in Dorset.
If Apple had given me any sort of an honest delivery date I would have gone to London to the Apple Store and bought it there – they still would have got my money, and I would have got my iBook faster. I could have. I was in London last weekend. Would have been so easy. But no. They insinuate with their 'build by' date that the process is going to be quick, easy and painless.
I love Macs, I really do. Such a better working environment than PCs, with software that really does what it says it's going to do. It saddens me, as a Macolyte, that Apple can't get their shit together on basic things like giving me the gear I bought. It pisses me off that they can't have a well-manned helpline with a staff of cheery people who can at least fucking apologise for messing you about. (It also pisses me off that they sue bloggers, but that's another post.)
And you know what… I am wondering if it's actually legal for Apple to take your money without giving you a delivery date before you confirm your order. Hm, maybe I need to look into that. I love Macs, but right now I'd more love to stick a pin in their collective eye and see how they like it.

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