Bye bye Blackberry, Blackberry bye bye

by Suw on October 31, 2006

So that's it. My fling with the Blackberry Pearl is over. It has been sent back to T-Mobile, from whence it came.

I tried to buy a Nokia E61 instead, on the same Web 'n Walk plan, but T-Mobile has taken against me quite severely, telling me first that “because of your credit status we are unable to offer you a pay monthly phone”, and then when I tried again, “We're sorry but we're currently unable to
place your order, as your credit status prevents us offering you an
additional line on your account.”

Bullshit. My credit rating hasn't taken a dive in the last week, and no, thank you very much, I don't want to buy a copy of my credit report directly from the credit reporting company. This is more about T-Mobile's stupid system wherein you can't keep an account but change the phone, you have to cancel the account and then buy a new one with a different phone.

This is the most appalling customer service. First, they missell me the phone, now they are refusing to sell me the phone I actually want.

I'm tempted to just stay with Orange, but to be honest, the T-Mobile plan is a lot cheaper than the Orange one, and Orange don't seem to have the same range of phones. Luckily, my Treo seems to have magically healed itself (for the most part), so I wonder if the wig-out was due to water in the works rather than anything intrinsically wrong with it. Although the slowly growing yellow wiggly squiggle on the screen remains so it is definitely still on its way out.

This will all get sorted out eventually, but only the little fishes know when. Meantime, use the old phone number if you're going to call me because the 'new' one no longer works.

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{ 3 comments… read them below or add one }

Anonymous October 31, 2006 at 1:51 pm

This is about standard for Deutsche Telekomm, who own T-Mobile.
They have the most appalling customer service you will find anywhere, due to their years of monopoly in Germany. Until quite recently, Telekomm had the monopoly on DSL in Germany, and the service was terrible. Even if you went through another company, you still ended up having to phone Telekomm, as they owned the “last mile”. They were then discovered to be giving priority to their own customers and deliberately degrading the service for people who went through another ISP.
Fortunately, local-loop unbundling is now a reality.

Anonymous October 31, 2006 at 8:10 pm

Orange offer a special plan called “Orange Value Promise” –
Quote from Orange website:
“But if you feel that a tariff from another network would suit your needs better let us know and we'll match it, right down to the way it's charged.
This offer applies to non-promotional tariffs, available to pay monthly customers from O2, Vodafone and T-Mobile retail stores only.”
If Orange have the phone you are after – you should be able to get the orange equivalent of t-mobile “Web 'n Walk plan” using/via the “Orange Value Promise”.
hope this helps.

Anonymous November 1, 2006 at 8:09 pm

Worse thing I ever did, leave Orange 12 months ago.
Was going to plump for a P990 but recently heard bad things about it.
I think Symbian S60 3rd ed. is the way to go, but the E61 doesn't have a camera. I have heard rumours to the contrary for next spring, however, so I may wait still further.
T-Mobile appears to offer an “unlimited” data package for ¬£7.50pm – http://www.t-mobile.co.uk/Dispatcher?menuid=pp_webnwalk_what – and I'm trying to believe that's true. They're 3G, aren't they?

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